When it comes to VoIP, organizations with many branch offices often find it difficult to manage their VoIP operations. In some cases their PBX (News - Alert) system may have let them down when they need it the most. But with the arrival of a new IP PBX system from Avaya (News - Alert), these organizations’ woes may have come to end. The company is not only bringing in new VoIP solutions for large organizations, it’s also bringing in a series of low cost VoIP phones to attract customers.

 

First, the new IP PBX system, named Avaya Distributed Office System, distributes call processing out to individual branches and lets IT operators get the centralized management and control of this VoIP system.

 

Avaya Distributed Office System can manage up to 1,000 branch offices and it can provide financial services organization, retailers and other highly distributed organizations with a consistent set of IP Telephony functions. This system is specifically designed for organizations that depend on numerous branch offices to do business. For example, retail stores will have thousands of branch offices. Similarly, a large financial services organization may operate through innumerable branches spread across the globe. The Avaya Distributed Office System helps such organizations by using industry standard Session Initiation Protocols. These protocols distribute call processing throughout the branches of the organization and allow their VoIP system to deliver the best possible results. As the IP PBX works with SIP, it can work with any SIP-enabled phone, including the new Avaya one-X Deskphone Value Edition line of IP phones.

 

With companies required to have their existence spread more and more, workers are working in their various branches and surveys indicate that in today’s scenario, more than 90 percent of workers work in branches while there is no proper system that is designed with these workers in mind. Avaya seeks to close that gap by assisting the IT manager managing a network of individual branches. The Avaya system includes features like click to conference, integrated instant messaging and basic key system features, which most employees are aware of. A typical set of basic key system features will include most used features like speed dial numbers for individual employees, assigned number prefixes for inter-branch calling and a coverage path for incoming calls. To reduce the amount of training required, users can access the functions with a touch-tone keypad.

 

IT managers are provided with functions such as adds and changes and a single interface for provisioning moves. They are also able to upgrade either individual or all branch networks based on their requirements.

 

The system is made completely with Avaya software and hardware and will be released on May 29. It will come in two versions; the i40, which supports up to 40 users and the i120, which supports 120 users. The system is priced at $350 per user.