New Edge Networks (News - Alert) has installed a managed private network for Integrated Power Services, a national industrial electric motor repair and consulting firm.

 

Within 60 days, New Edge Networks installed, tested and activated the 12-site fully managed, private network based on Multi-Protocol Label Switching, or MPLS, technology. Greenville, S.C., based Integrated Powers Services, tripled its network speed at most locations and improved overall network efficiency for the equivalent cost of its previous network.

 

According to Integrated Power Services, the speedy and successful network deployment was due to the allotment of sufficient time for coordinating nationwide installations and a dedicated project manager that New Edge assigns to all multi-site network customers.

 

“I’ve dealt with many project managers in the past which were forced to operate with limited authority,” said Paul Way, information technology manager for Integrated Power Services in a statement.

 

“Our project manager knew what he was doing, knew how to get the right people involved, and had enough authority to make sure the right things happened at the right time,” he added.

 

Although New Edge was not the least expensive provider, they offered the best overall package that included a fully managed network. Integrated Power Services used to assigned responsibility for managing its network to two IT staff members. The company is now free to focus on other responsibilities.

 

Using its MPLS network, Integrated Powers Services provides its service centers in 10 states throughout the country real-time access to ordering information, time management and financial systems. Integrated Power Services is thus able to quickly respond to customers such as utilities, refineries, and mining companies among other industrial firms.

 

Under terms of a three-year contract, New Edge will monitor and manage the MPLS network on behalf of Integrated Power Services. The contract also includes automatic trouble reporting and ticketing. Additionally, Integrated Power Services has access to an online dashboard for monitoring network performance around the clock.

 

Greg Griffiths, vice president of marketing for New Edge explains that highly sophisticated networks that enable businesses to converge numerous applications require special processes and systems for ensuring successful network installation and ongoing maintenance.

 

He added that they understand that networks are the lifeblood of businesses so everything they do is critical for the success of their customers and their own company.

 

New Edge also provides ongoing dedicated account management and support once a network is operational. This ensures network stability and reliability.