FrontRange Solutions, a supplier of IT service management, voice application, and customer relationship management (CRM) solutions for the mid-market and distributed enterprise, has announced the availability of the latest version of Heat Service & Support, the fully configurable Help Desk and external customer support tool that logs and tracks incidents through completion.
Heat 8.4.1 builds on the benefits of Heat by enhancing ease of use, and is available to both new customers, as well as an upgrade to current users.
“This newest edition of Heat is an example of our drive to develop products that continually improve the experience for our users,” said Kevin J. Smith, vice president of products for FrontRange, in a statement. “We are dedicated to remaining the best and most widely used IT help desk and service management application, and continually earning the trust of our customers is the key.”
The latest version of Heat has performance enhancements to e-mail monitoring and business processing, additional configuration options when designing forms, and snap to guide feature that accelerates creating edit sets and new and improved tool tips.
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