Alcatel (News - Alert)-Lucent, a leading end-to-end communications solutions provider offers highly advanced solutions enabling delivery of voice, data, and video communication services to enterprises, governments, and service providers globally.
Recently the company signed an agreement with NCR Corp. (News - Alert)with the intent of providing on-site installation and maintenance services to its enterprise communications customers spread across North America. NCR is a premier technology company that offers specialized solutions to retail and financial industries.
This agreement showcases Alcatel-Lucent’s willingness and ability to offer unparalleled quality of service
to its direct customers as well as to those who are served via third party distribution channels.
NCR is a well-established company with a strong presence in North America. The company’s vast experience in dealing with enterprise markets will render Alcatel-Lucent the ability to cater the needs of its growing clientele. This strategic agreement will also help Alcatel- Lucent enhance its local service delivery capabilities and facilitate the supply of installation and maintenance services to its customers in remote and under-served geographic areas. It will aid the company in meeting its large and multi-site customer secured service requirements.
Alcatel- Lucent expects to roll out its newly enhanced service offerings by the fourth quarter of this year.
Jay Lassman, a research director with Gartner (News - Alert) commented, “Service delivery partnerships are important to end users because the quality of the organization doing the installation, service and support is as important as the quality of the equipment they buy.”
Alcatel-Lucent’s distributors and service providers will retain the supply of support packages to its customers directly. They will now be able to enjoy the backing of expert advice, abundant resources, and valuable support from the two leading service organizations.
Christine Wallace, senior vice President, NCR Worldwide Customer Services, said in a statement, “NCR is pleased that our widely distributed and experienced service organization will be supporting Alcatel-Lucent's customers in North America. By providing faster response to critical on-site requests, NCR will enable Alcatel-Lucent to more effectively meet the service requirements of their larger enterprise clients.”
“In addition, this agreement demonstrates NCR’s commitment to provide industry leading service delivery on converged technologies in the enterprise space,” Wallace added.
Hubert de Pesquidoux, President of Alcatel-Lucent Enterprise activities, said, “Whether you're a small business or a large enterprise with many branch offices, your communications network is an increasingly critical part of your business -- and timely service and support is key.”
“By teaming with NCR, we're able to offer the timely response necessary to meet our customers' business-critical service needs,” he continued.
Rahul Prabhakar is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.
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