|
Speakeasy Offers Find Me/Follow Me Hosted Voice Technology
(Wireless News Via Acquire Media NewsEdge)
Speakeasy, a Best Buy company, is helping small businesses deploy
mobile workforces and increase productivity with its Find Me/Follow Me
Hosted Voice (VoIP) technology.
The system gives employees, especially sales teams, the freedom to
work out of the office while staying connected to team members and
customers. This is an increasingly important issue for small
businesses, given a 2007 Yankee Group survey found mobile workers
comprise 40 percent of today's workforce. For those already
implementing hosted voice technologies, Savatar research shows 84
percent of small businesses reported their hosted voice system
outperformed their old phone system in terms of functionality, with
Find Me/Follow Me ranked as one of the top features.
Real estate is an industry vertical especially suited for this type of
mobility tool. Ballast Realty is a residential real estate brokerage
located in the South End area of Boston who needed a scalable system to
accommodate its growing mobile workforce. The company is taking
advantage of two of the main advantages of the Find Me/Follow Me
feature: Simultaneous Ring and Sequential Ring. With Simultaneous Ring,
calls to a business phone ring simultaneously at up to ten additional
phones, such as alternate business and mobile phones. With Sequential
Ring, calls to a business phone can ring sequentially at up to five
additional phones.
"Real estate is a business of opportunity. If a client calls and
doesn't get an answer, that's a lost opportunity for us," said Megan
Kopman, Founding Principal, Ballast Realty Group. "With Speakeasy
Hosted Voice and Find Me/Follow Me, our clients always get service in
real-time, whether it's during business hours or not. Our transaction
volume has skyrocketed because our people are out selling - instead of
sitting in their offices checking voicemail and waiting for people to
call in.
"The phones can follow you wherever you go. Speakeasy allows us to
sell as much real estate as a larger office, despite our small staff."
Businesses can also link features to a specific time schedule. For
example, calls to a business phone can be set up to ring simultaneously
to a mobile phone during normal business hours and then automatically
forwarded to a home office phone after hours. Calls from a specific
client ring to employees who can help, in priority order, and VIP
callers can be routed to any phone.
Speakeasy is a broadband voice (VoIP), data and IT service provider.
((Comments on this story may be sent to newsdesk@closeupmedia.com))
((Distributed on behalf of 10Meters via M2 Communications Ltd -
http://www.m2.com))
((10Meters - http://www.10meters.com))
Copyright ? 2008 Wireless News
[ Back To IP Communications Global Community's Homepage ]
|
INDUSTRIES
Activate Email 
