Accanto Systems, a provider of Customer Service Assurance solutions for converged networks, has announced availability of its new intelligent Customer Service Assurance (iCSA) solution.

This latest offering has been designed to help wireless and wireline service providers manage the complexities of next-generation services in converged network environments, according to company officials.

A monitoring and troubleshooting solution, iCSA provides service providers a customer-centric view of services. Company officials say it provides a single unified tool to monitor, and proactively solve, problems specific customers are experiencing with the quality or usage of services.

Officials say it works by correlating massive amounts of information collected from the network, services, subscribers and devices themselves. Moreover, Accanto iCSA also links with Customer Relationship Management systems. Officials say this results in faster troubleshooting and resolution of complicated issues.

“We have spent a lot of time working with service providers and are delivering a solution and services that will provide them with more customer-centric data and views in their Customer Care and Network Operations Centers,” said Jarkko Multanen, CTO at Accanto Systems.

iCSA is composed of Accanto’s probe/protocol analyzer products—NeTracker, 3GMaster and MSA-QX—Traffic Analysis and Monitoring System (TAMS), and also newly developed “X-Ray” application modules that are based on Oracle (News - Alert) business intelligence.

Additionally, officials said that Accanto iCSA is also highly customizable. In addition, it also integrates into the service provider's existing operations systems, thanks to consulting expertise from its newly merged group of OSS consultants.

“Working closely with Oracle, Accanto is delivering a working customer service assurance solution, which operators can use to gain significant empirical insight into how customers actually perceive and use these new services,” said Karl Whitelock, senior consulting analyst at Stratecast, a division of Frost and Sullivan.

Accanto Systems formally started its operation in February. Company officals say that it will provide intelligent Customer Service Assurance (CSA) solutions, aimed at helping both wireless and wireline operators to manage the quality of next-generation voice and data services over converged network infrastructures.